To make an order, the customer needs to be registered. When placing
the first order:
a) the customer needs to register into Double One Oy's customer file and give required information. (Name,
address, e-mail and information of delivered orders.)
customer allows Double One Oy to register above information to its customer
file. Double One Oy's customer information is confidential and is not given
to external partners.
1.2. The customer needs to be careful while making orders from Double One Oy's web trade.
2.1. Double One Oy and customer can conmmunicate by e-mail, by mail or by phone.
The customer commits to keep an eye on his/her e-mail to notice the
incoming order confirmation.
2.2. The firm sales contract will
come into force when Double One Oy has sent an order confirmation.
The customer is allowed to cancel the full order or parts of it
before delivery. The cancellation can be made by e-mail, mail or
phone. The delivery has taken place when the customer has received at
least a part of the delivery, or has received the notice that the
goods are ready to collect from the post office.
2.4. After customer has made an order, Double One Oy can not change the conditions of agreement.
3.1. All prices do include VAT 24%. The current prices are shown at Double One Oy's web trade. The current price is shown in euros (EUR).
The delivery time for goods is 2-5 days. The delivery time is
confirmed by an order confirmation.
4.2. If the customer
definitely needs to get the product by a certain date, this must be
clearly communicated to Double one Oy for in advance (for example when
placing an order). Double One Oy is doing its best to meet reasonable
expectations regarding to delivery date.
4.3. If the
customer is ordering products with different delivery times, the full
order will be delivered according to the longest one.
4.4. All deliveries will be made through Suomen Posti, unless something else has not agreed between the customer and Double one Oy.
5.1. The advance payments by Klarna Checkout. See more in page "terms of payments". The total amount to pay is shown in the order confirmation Double One Oy has sent.
The customer is allowed to return unused goods within 14 days from
receiving them, excluding the receiving day. The product and its
package have to be in the same condition than it was when the
6.2. The customer has to advise Double One Oy BEFORE returning by e-mail, email@example.com to get the further instructions. When Double One Oy has received the product, the price of the product will be returned by klarna.
7.1. Sometimes the cases might damage during the transport despite the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office immediately. Then contact our customer service to arrange a delivery of new product.
8.1. If the customer receives a wrong product of the product is damaged etc. the customer has to inform Double One Oy about this within a reasonable time by e-mail firstname.lastname@example.org. The faulty delivery can be returned without postage according to Double One Oy's instructions (art. 6). The claim/advise by e-mail has to be made BEFORE returning. When Double One Oy has received the product, the price of the product (including the postage) will be returned promptly.
9.1. Double One Oy is not responsible if the delivery is delayed or can not be made because of factors Double One Oy has no influence. This kind of factors are war, catastrophe, export- or import bans, decisions of authorities, strike or other factors which averts Double One Oy's activities.
10.1. Disagreements caused by this trade agreement are solved according to Finnish law.